Reference

Terms and Conditions That Govern Your Account

These terms set out the binding agreement between you and stakeac when you open an account and use our platform — covering everything from how your account works…

Applies to all accountsUPI · Paytm · PhonePe coveredIndia-region eligibilityAccount security obligationsDispute resolution process
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stakeac Terms and Conditions That Govern Your Account
REACH US ON TERMS

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you need to raise a formal query about your account rights, our support team handles terms-related queries through three channels.

Live Chat Use the live chat window inside your account dashboard to ask about specific clauses, account restrictions, or withdrawal conditions. Our agents can clarify what applies to your account in real time during staffed hours.
Email Support Send a written query to our support email for formal terms questions, disputes, or requests for a copy of your account data. Written responses are issued within one business day and carry a case reference number.
Help Centre The self-service help centre carries plain-language explanations of key clauses — covering account closures, wagering conditions, payment cut-offs, and what happens when you request a data review or account amendment.
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

Our obligations to you go beyond the text of these terms — this section explains how we act on them day to day, from how we store account…

Data Storage and Retention

Account data — including transaction records for UPI, Paytm, and PhonePe payments — is retained for the period required by…

Cookie Policy

We use session and analytics cookies to keep your account active and to measure platform performance.

Account Security Obligations

You are responsible for keeping your login credentials confidential. If you suspect unauthorised access, change your password immediately and contact…

Payment Record Accuracy

All deposit and withdrawal records — whether via UPI, Paytm, or PhonePe — are logged at the time of transaction…

Requesting Account Changes

To update personal details such as your registered mobile number or email address, submit a request through the help centre…

Who to Contact for Formal Complaints

Formal complaints regarding these terms are handled by our compliance desk, reachable via the support email.

Answers to Common Questions About These Terms

These questions cover the clauses our account holders ask about most — from how terms changes are communicated to what happens if you disagree with a decision we've made.

We notify you by email to your registered address and display an in-platform banner when terms change. The updated version takes effect on the date stated in the notice; continuing to use your account after that date means you accept the revised terms.

Yes. Every transaction processed through your account — whether via UPI, Paytm, PhonePe, or bank transfer — falls under these terms. Payment-specific conditions such as minimum deposit amounts or processing windows are detailed in the payments section of the help centre.

You can request a data summary at any time by emailing support with your account ID and a verified identity document. We will compile and send your transaction history and profile data within five business days of receiving the verified request.

Raise a formal complaint through email support. Our compliance desk will review the decision against the terms as written and issue a written response within five business days. If you remain unsatisfied, the dispute can be escalated per the jurisdiction process detailed at the end of these terms.

The core terms are the same across all accounts, but eligibility and certain payment conditions depend on local law and are available where local law permits. Provisions specific to Indian accounts — such as supported payment rails and currency — are called out explicitly in the relevant sections.

Submit a closure request via email or live chat. We will confirm receipt, settle any pending withdrawals to your linked UPI or PhonePe account, and close the account within three business days. Closed accounts retain a transaction record as required by applicable law.

You must keep your password confidential, not share access with third parties, and immediately report any suspected breach to our support team. Accounts compromised due to credential sharing by the account holder may have claims limited under the terms.

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