Reference

How stakeac Handles Your Personal Data

This privacy policy sets out exactly what personal data stakeac collects when you open an account, how we store and use that data, and the rights you hold…

Data collected at account openingCookie and tracking practicesYour right to access and delete dataRetention periods explainedContact us to raise a data request

Explore the Lobby Read FAQ

What Data We Collect and Why

stakeac Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with stakeac, we collect the details you provide during registration — your name, email address, date of birth and contact number — as well as transaction records linked to payment methods such as UPI, Paytm and PhonePe. We also collect device

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identifiers and session data to secure your account and detect unusual activity. This data is used solely to operate your account, process deposits and withdrawals, verify your identity where local law requires it, and communicate with you about your account status. We do not sell your
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personal data to third parties. Data handling is governed by the jurisdiction in which access is permitted under local law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

DATA REQUEST CONTACTS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold about you, our privacy team is reachable through the channels below.

Email Privacy Team Send your data access, correction or deletion request directly to our privacy email. Include your registered account email so we can locate your records without delay and respond within 30 days.

Live Chat Support Our live chat is available around the clock. If your query relates to how we process your personal data or how to withdraw consent, our agents will escalate it to the privacy team same day.

Help Centre Ticket Submit a formal privacy ticket through the help centre for a written record of your request. This channel is useful when you need a documented response for your own records or for a legal matter.

HOW WE PROTECT YOUR DATA

Data Security and Account Privacy at stakeac

We apply technical and organisational measures to keep your personal data safe from unauthorised access, disclosure or loss.

Encryption in Transit and at Rest

All data transferred between your device and our servers uses TLS encryption.

Cookie and Tracking Practices

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security Controls

Your account is protected by password authentication and, where you enable it, two-factor verification.

Data Retention Periods

We retain your account data for as long as your account is active and for a period after closure as…

Third-Party Sharing Limits

We share data only with payment processors such as UPI network partners, PhonePe and Paytm to complete transactions, and with…

Requesting Changes to Your Data

You may request access to the data we hold, ask us to correct inaccuracies, or request deletion of your account…

Privacy Policy — Your Questions Answered

The questions below cover what we collect, how long we keep it, how you can see or delete it, and what happens with your payment data linked to UPI, Paytm or PhonePe. If your question is not answered here, reach us through the support channels listed on this page.

We collect your name, email, contact number and date of birth at registration. When you make a deposit via UPI, Paytm or PhonePe, we also record the transaction reference and amount to maintain accurate account records and comply with financial regulations.

Send a data access request to our privacy email with your registered account email address. We will compile and send you a copy of your personal data within 30 days. There is no fee for a standard access request.

Yes. You can submit a deletion request through our help centre or by email. We will delete data that is not subject to a legal retention requirement. Data tied to completed financial transactions may need to be kept for a defined regulatory period before deletion.

We retain closed account data for the period required by applicable financial and anti-money-laundering regulations in the jurisdiction where your access is permitted. After that period, data is securely deleted or anonymised so it can no longer be linked to you.

We share data only with payment processors — such as UPI network operators, Paytm and PhonePe — to complete your transactions, and with identity verification services where local law requires it. We do not sell your data or share it for advertising or marketing purposes.

We use session cookies to maintain your login and analytics cookies to understand page performance. You can disable non-essential cookies through your browser settings at any time. Disabling session cookies may affect how your account functions during a session.

Contact our privacy team by email or live chat immediately. We will investigate and respond within 5 working days. If you are unsatisfied with our response, you may refer the matter to the relevant data protection authority in your jurisdiction where local law permits.

How stakeac Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Security and Account Privacy at stakeac

Encryption in Transit and at Rest

Cookie and Tracking Practices

Account Security Controls

Data Retention Periods

Third-Party Sharing Limits

Requesting Changes to Your Data

Privacy Policy — Your Questions Answered

01 What personal data does stakeac collect when I open an account?

02 How do I request a copy of the data stakeac holds about me?

03 Can I ask stakeac to delete my personal data?

04 How long does stakeac keep my account data after I close my account?

05 Does stakeac share my data with third parties?

06 How does stakeac use cookies and can I turn them off?

07 Who do I contact if I believe my data has been mishandled?

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